Communication is one of the most important aspects of the property management business. Lacking communication is a great way to make your tenants angry or anxious, and create an unpleasant experience for all three parties, the tenant, landlord, and property management team. It can be tricky to figure out how to be an effective landlord and how to best communicate with your property manager. Here are a few tips to help you communicate effectively.
Make communication easy
Nothing is more frustrating than not being able to get ahold of someone when you really need to converse with them. As a landlord, it’s your job to be there whenever the tenant needs it. Make an effort to be available to answer emails and phone calls.
When an issue arises, you want an answer and resolution as quickly as possible. This is where a dedication to quick responses is important. Always aim to respond and take action as quickly as possible.
Keep the necessary parties informed
You don’t want to be left in the dark, so strive to make sure you always have the information that you need. Always provide prompt responses to all questions and inquiries.
If something doesn’t seem to be working in your regular means of communication with your property manager, it’s easy to discuss together what the issue in the line of communication seems to be. From there, you can easily figure out a solution to make sure that you communication stays efficient and effective.
Put everything in writing
People can be forgetful. If you have an important conversation with your property manager, send them a followup email, confirming the conversation that you just had. With their response, you guarantee that you’re on the same page. You also have this to refer back on if it’s ever necessary.