Tenant Complaints

Landlord-tenant relationships are at the crux of owning a rental property. This can be great if everything’s going smoothly. Unfortunately, as with any service, complaints are an inevitability when it comes to real estate management. While evictions and other legal action are mercifully a fairly rare occurrence, tenant complaints are a much more frequent—and consistent—drain on your resources.

Managing your tenants’ complaints and expectations all on your own can sometimes be exhausting and overwhelming. It’s time-consuming, it’s frustrating, and often even the best attempts at diplomacy can end in bad interactions after your tenants file a complaint. Most of all, though it’s an ineffectual use of your precious time.

You Can Depend on Our Tenant Services

Tenants

Common Tenant Complaints

While every tenant is unique, there are common housing complaints that arise among renters that you can expect to deal with at some point in time. Some of the most common issues that you’ll likely have brought up by your tenants include:

Unforeseeable maintenance issues
Ineffectual communication or poor customer service
Privacy violations
Pests or vermin
Unreturned funds
Unpleasant interactions with neighbors
Discrimination-based issues

Go Preventative Instead Of Reactive

This may seem like a lot to undertake if you’re new to leasing, but that just makes it all the more important to employ preventative strategies to ensure any potential issues are taken care of swiftly.

One of the most important things you can do is establish a personal yet professional relationship with your tenants. Then, should any issues arise, your tenant can trust that you would take them seriously and that you care both about your property and their comfort.

If you don’t have time for that kind of relationship, a property manager can be an invaluable resource to you as a property owner. Not only do property managers effectively establish community expectations with your tenants, but their regular presence commands respect that discourages tenants from neglect and rule-breaking—making the lives of your other tenants stress-free, and less apt to lodge tenant complaints.

The Best Offense Is a Good Defense

Property managers are your first defense against the kinds of problems that start small but quickly spiral into expensive disasters if not addressed. They’re able to take on tenant issues before they become big problems. Plus, they can also provide these other services:

Property Showings
Tenant Screening
Rent Collection
Move In/Out & Renewal Evaluation
Pre-Leasing
Pet Screening
Lease Creation & Signing
Maintenance Management
Utility Management
Landscape Management
Drive By Evaluations

You Don’t Need To Do It Alone

Everyone has horror stories of bad landlords, and no property owner wants to be the subject of one. This is why it is absolutely critical for property owners to look into options like a property management company in order to find truly diligent property managers that can establish a caring relationship with your tenants without eating too much into your own time.

Rhino Property management specialists ensure that your rules and expectations are clear so that when tenants’ complaints arise, they can be managed smoothly and reasonably. Contact us for more information about tenant complaint management.

HERE’S WHAT CLIENTS ARE SAYING

Browse our available properties to see the quality homes we manage, and check out client reviews for Rhino Property Management below

This has been the single best property management company to deal with. Over the years they have taken care of my rental properties, been quick to fill the vacancies and handled every step of my tenant pay issues. I highly recommend them!

My mom and I had a really great experience with Rhino. Amy was absolutely amazing, very helpful, super friendly; she answered all of my questions and never once acted like we were an inconvenience. Even though we were not approved to rent with Rhino, I still think that this company went far above the norm to try to help us get in. Lindsey was so kind to answer all of my questions after our denial and wished us the best of luck in our search for housing. I would definitely recommend these guys to anyone, they were so nice. Thank you.

Rhino Property Management is staffed with efficient and courteous professionals that seem to really care about their tenants. My husband and I are more than happy to rent a property with them and have already had a wonderful experience.

I've been very happy with Rhino Property for the most part. Sometimes responses are a bit slow but they have a good website for requests and rent payment and seem friendly. I would recommend using Rhino as a renter.

Rhino went the extra mile to ensure repair of a leak. They listened to the brick masons who found that work with roof and trim was also necessary. It was pleasing to see them address the additional needs the next day as the masons were finishing the brick work. Great job!

Areas we Serve

Rhino Property Management’s offices are located in Murray, Utah, and we serve the following areas:

If you’re not sure we service your geographical location, get in touch with us today.

If you’d like to know how we can help you advertise today, or have any questions at all about property advertising, feel free to email us at info@rhinopropertymanagement.com or call us at 801-810-6612. We’re happy to answer any and all questions you might have.